Effective Date: July 6, 2026
Terms of Service for Watamu Pest Control
Welcome to Watamu Pest Control. These Terms of Service ("Terms") govern your access to and use of our website and the pest control services we provide. By using our website, requesting a quotation, scheduling a service, or engaging us to perform pest control work, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
About Us
Watamu Pest Control provides professional pest management services for residential, commercial, hospitality, industrial, institutional, and public properties. Our services include inspection, treatment, monitoring, prevention, consultation, and pest management programmes.
Acceptance of Services
By booking our services, you confirm that:
You are at least 18 years old or have authority to engage us on behalf of the property owner or organisation.
The information you provide is accurate and complete.
You have permission to grant our technicians access to the property.
You agree to comply with these Terms.
Quotations and Pricing
All quotations are based on the information available at the time they are prepared.
Prices may change if:
The extent of the infestation differs from the original assessment.
Additional treatment is required.
The service scope changes at the customer's request.
Areas not disclosed during quotation require treatment.
Unless otherwise stated, quotations remain valid for the period specified on the quotation.
Booking and Appointments
Appointments are scheduled based on technician availability.
Customers agree to:
Provide accurate contact information.
Ensure access to the property at the agreed time.
Inform us of any hazards, pets, or special access requirements before the appointment.
If access is unavailable when our technicians arrive, a call-out fee may apply.
Customer Responsibilities
To help ensure effective treatment, customers agree to:
Follow all preparation instructions before treatment.
Follow all post-treatment recommendations.
Provide safe access to treatment areas.
Inform us of any known allergies, sensitivities, or special conditions that may affect service delivery.
Notify us if additional pest activity is observed after treatment.
Failure to follow preparation or aftercare instructions may reduce treatment effectiveness.
Pest Control Results
Our goal is to provide effective pest management solutions using professional techniques and quality products.
However, customers acknowledge that:
Pest control results depend on many factors, including infestation severity, environmental conditions, sanitation practices, structural conditions, and cooperation with our recommendations.
Some pests require multiple treatments before complete control is achieved.
New infestations may occur after treatment due to factors beyond our control.
Accordingly, we cannot guarantee permanent elimination of pests after a single treatment unless explicitly stated in writing.
Follow-Up Treatments
Certain pests—including termites, bed bugs, rodents, cockroaches, fleas, and stored product pests—may require scheduled follow-up visits.
Where follow-up services are recommended, customers are encouraged to complete the treatment programme to achieve the best possible results.
Health and Safety
Customers should:
Follow all safety instructions provided by our technicians.
Keep children and pets away from treated areas for the period advised.
Observe any re-entry times communicated after treatment.
Inform us before treatment if anyone at the property has special health considerations or if sensitive environments require additional precautions.
Payments
Payment terms will be communicated before or at the time of service.
Unless otherwise agreed:
Payment is due upon completion of the service.
Outstanding balances may be subject to additional collection procedures where permitted by law.
Cancellations
Customers may cancel or reschedule appointments by providing reasonable notice.
Where technicians have already travelled to the property or reserved significant time for the appointment, a cancellation or call-out fee may apply.
Refunds
Refunds are governed by our separate Refund Policy.
Completed pest control services are generally non-refundable because labour, professional expertise, travel, and treatment products have already been provided.
Website Use
You agree not to:
Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce viruses, malware, or harmful software.
Copy, reproduce, or distribute website content without written permission.
Misrepresent your identity when contacting us.
Intellectual Property
All content on this website, including text, graphics, logos, photographs, service descriptions, branding, and other materials, is the property of Watamu Pest Control or its licensors unless otherwise stated.
No material may be copied, reproduced, modified, or distributed without prior written consent.
Limitation of Liability
To the fullest extent permitted by applicable law, Watamu Pest Control shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.
Our total liability, where applicable, shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be excluded under applicable law.
Force Majeure
We shall not be responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, severe weather, strikes, civil unrest, transportation disruptions, power failures, pandemics, government actions, or other unforeseen circumstances.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our services, you acknowledge that you have read and understood our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time.
Updated versions will be posted on our website and become effective on the stated effective date.
Continued use of our website or services after changes are published constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the competent courts of Kenya unless otherwise required by applicable law.
Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Watamu Pest Control
Phone: +254 717 819 204
Thank you for choosing Watamu Pest Control. We appreciate the opportunity to serve you and remain committed to providing professional, dependable, and customer-focused pest management services.